Our own Jack Kessler gave this presentation in San Antonio, TX at the 2017 NENA Conference.

PSAPs and their personnel are susceptible to cyber-attack techniques like social engineering and doxing, due mainly to the vast amounts of personal data available on the Internet, in addition to the inherently helpful nature of people. This presentation demonstrates how 9-1-1 professionals may be unknowingly broadcasting information that hackers can use to do damage to people and infrastructure and how PSAPs can mitigate these risks.